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ACD Customer Callback 

XCast Labs introduces the ACD Callback for ACD queues on our Hosted PBX service. 

This feature gives callers the option to wait for an agent or hang up, while still maintaining their place in queue, and receive a callback when they get to the front of the queue.

If a callback from ACD fails (Busy, No-Answer) there will be 2 more attempts to reach the caller, with a 10-minute delay between attempts.

Customers can download the “ACD Callback” manual from VCP’s support tab.

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